We have a straightforward return/exchange policy. If you are not satisfied or happy with your purchase, you must inform us within 2 days from the date of receiving the package. We will validate your return/exchange request, only after we authorized it, the product should be returned to us within 10 business days along with copy of invoice, original packing and in the original condition as sent to the customer and you will receive a credit note for the same which has no expiry date or exchange the same on prior effect.
To Return Your Product, You Should Mail Your Request To Us at firstname.lastname@example.org
We will not accept return requests either on-call or by Message.
Terms & Conditions:
- If the product is sent back to us without our consent, Return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- We do not accept returns for products purchased from the premium and sale categories.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- Refunds will be processed only if we cannot replace the defective item with another piece.
- We can't provide a return facility outside of India.
- The shipping cost is non-refundable.
- Return shipping is to be borne by the customer and shipped only via Any courier service or we have a return pickup service cost of Rs 250 for the Product will be deducted and the remaining balance will be given as store credit
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
We hope that customers who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Even if we replace such items there are high chances that you will receive a similar product again.
All the legal cases will be treated in only the Surat jurisdiction court.